Disclosure

What you should know about
Ease New Zealand Limited trading as Ease Insurance Brokers

This document is prepared in line with the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020.
The new regulations come into effect from 15 March 2021

Licensing Information
Ease New Zealand Limited (FSP659991) trading as Ease Insurance Brokers holds a licence issued by the FMA (Financial Markets Authority) to provide financial advice.
The Nature and Scope of the Advice we can provide you
Ease Insurance (the licence holder) provides advice to our clients about Life and Health insurance. Our ‘Financial Advisers’ provide financial advice in relation to Life and Health Insurance. Click here to see the team
We only provide advice on these insurance products.
advice on these insurance products
For Life Insurance
We only provide financial advice for the following six insurance companies
For Medical/Health Insurance
We only provide financial advice for the following three insurance companies
The advice we provide can only be based on the information that you provide to us and our advice and information will be limited to the insurances that you have requested.

How we get paid - Fees or Expenses

We do not charge you for our advice and service because Ease New Zealand Limited receives a payment from the insurance company when we arrange and place your policies with them.

However, Ease Insurance at its discretion may charge a fee for the financial advice and service provided to a client where a client cancels a Life, Income, Mortgage, Trauma or Health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled.

Conflicts of Interest and Incentives

When Ease Insurance gives advice and subsequently arranges any of the following insurance products for you (Life, Income Protection, Mortgage Protection, Trauma Cover or Health insurance).
Ease New Zealand Limited receives a payment from the insurance company for the work we have done when the policy is put in place. The amount of the payment received by Ease New Zealand Limited is based on a percentage of the amount of the premium that you pay in the first year.

Our Financial Advisers are paid a regular salary. This ensures that they prioritise your interests (the client) above their own so they are not pressured to ‘sell’ you an insurance policy to enable them to generate a base income. Our Financial Advisers receive an additional payment for following a ‘customer comes first’ process and putting your needs before their own. The amount of this payment is based on a percentage of the first years premium and is the same percentage no matter which insurance company your cover is placed with.

Ease Insurance and our Financial Advisers will base the advice given to you on the information that you provide to us. We follow an advice process that ensures our recommendations are made on the basis of your goals and circumstances.

Company policy is not to replace an existing insurance policy unless there is good reason and the client understands the differences between the old policy and the proposed new policy.

All of our financial advisers undergo annual training about how to manage conflicts of interest.

Complaints Handling and Dispute Resolution

If you are not satisfied with our financial advice and service you can make a complaint by
Email : info@easenz.co.nz or
Calling: 0800 141-888, or
Writing to us at: P O Box 28-572 Remuera, Auckland

When we receive a complaint, we will consider it following our internal complaints process:
  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme. Financial Disputes Resolution Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can contact Financial Disputes Resolution Scheme by
Email : enquiries@fdrs.org.nz , or
Calling: 0508 337 337, or

You can also write to them at:  
Freepost 231075
P O Box 2272
Wellington 6140

Duties Information

Ease Insurance, and our advisers who give financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
  • Exercise care, diligence, and skill in providing you with advice
  • Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz

How to Contact us

Ease New Zealand Limited (FSP659991), trading as Ease Insurance Brokers is the Financial Advice Provider. 

Click through to our contact details